Send a message

As part of Hero’s messaging functionality, through the application interface, you can create and send messages to patients via SMS or Email. Our Partner program makes our messaging functionality available to interoperability partners directly through our APIs.

What is a patient message?

Through Hero’s API, providers can send individual patients messages by email or SMS. These messages can include patient-specific questionnaire links, self-booking links, 2-way reply links and attachment links.

By using Hero’s patient messaging infrastructure, you’ll be able to leverage our gateway integrations with multiple SMS and Email providers. Assuming they have Hero licenses, end users will also be able to use Hero’s interface to track activity completely through the API.

How can I add Hero’s patient messaging to my application?

Should you prefer to have full control over implementing messaging, you can build your own messaging UIs on top of the Hero API. These will let you send a patient message, but also generate and insert self-booking links, questionnaire links, and 2-way reply links. You can also pass through a SNOMED code with your message.

Note: For security reasons, you cannot generate attachment links via the API.