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Inbox
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Inbox Component

Overview

Hero Health’s Inbox Component enables users to efficiently review, filter and respond to patient correspondence within their platform. This embeddable React component provides seamless integration for handling newly submitted care navigation requests, questionnaires, appointment intake forms and other patient communications, all within a unified inbox interface.

By embedding the Inbox Component, healthtech platforms can quickly enhance their applications with a powerful messaging workflow, reducing administrative burden while improving patient engagement and response times.

Inbox for patient requests, replies and questionnaire submissions.

Key features

Centralised communication hub

  • Unified inbox: View all patient correspondence, including care navigation requests, forms and messages, in one place.
  • Seamless navigation: Quickly move between different message types and patient interactions.
  • Filter by type: Sort messages based on categories such as questionnaires, appointment intake forms and general enquiries.
  • Search functionality: Locate specific messages or patient interactions with ease.
  • Priority sorting: Highlight urgent messages for faster response times.

Actionable messaging

  • Reply directly: Respond to patient correspondence within the inbox without navigating away.
  • Pre-filled response templates: Use predefined templates to streamline common replies and reduce response time.
  • Attachments support: Send and receive attachments as part of the communication process.

Integration with patient records

  • EPR write-back: Automatically save key patient interactions and responses to their record within EMIS, TPP or other EPR systems.
  • Audit trail: Maintain a complete history of correspondence for compliance and record-keeping.

Benefits for tech businesses

  • Rapid integration: Embed a full-featured inbox in your application with minimal development effort.
  • Enhanced user experience: Provide users with a seamless way to manage patient communications.
  • Increased efficiency: Reduce administrative workload by centralising patient interactions.
  • Secure and compliant: Built to integrate with NHS and other healthcare systems while maintaining compliance with industry standards.

How it works

  1. Receive messages: The inbox automatically syncs with incoming patient correspondence.
  2. Filter and review: Users can sort, search and prioritise messages for efficient handling.
  3. Reply and take action: Respond to messages, send attachments or escalate issues where necessary.
  4. Sync with EPR: All relevant interactions are written back to the patient’s record for future reference.

Why choose Hero Health’s Inbox Component?

  • Streamlined patient communication: A single, easy-to-use interface for managing patient interactions.
  • Flexible and scalable: Adaptable to different healthcare workflows and use cases.
  • Secure and compliant: Built to work with NHS systems and protect patient data.

Next steps

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