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Online booking
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Online booking

Overview

Hero Health's Online Booking functionality allows practices to generate booking links that enable patients to schedule appointments online. Rather than handling bookings manually, administrators and clinicians can create configurable booking links that direct patients to self-schedule appointments, reducing administrative workload and improving access to care.

Booking link builder

Key capabilities

Easily create booking links that allow patients to book appointments online. Each link can be configured to include:

  • Slot types – Define which types of appointments can be booked.
  • Locations – Assign appointments to specific practice sites.
  • Practitioners – Restrict availability to particular clinicians.

Once generated, the booking link can be embedded on a website, shared via SMS or email, or included in patient communication workflows.

Direct integration with EMIS and TPP

All completed bookings are automatically written into the practice’s EMIS or TPP system, ensuring real-time availability and reducing the risk of double booking.

Intake forms

Require patients to complete intake forms before finalising their booking. Intake forms capture structured information relevant to the appointment type, improving efficiency and ensuring the necessary details are collected in advance. Learn more about intake forms here.

Intelligent restrictions

Control which patients can book online by applying restrictions such as:

  • ODS code restrictions – Allow only registered patients to book.
  • Age and sex restrictions – Ensure only eligible patients access specific appointment types.

For more details on configuring restrictions, visit this guide.

Why integrate Hero Health online booking?

  • Reduce administrative burden – Free up practice staff by enabling patient self-booking.
  • Improve patient access – Provide a seamless online booking experience.
  • Ensure compliance and security – Integrated with NHS systems and configurable for your practice’s needs.
  • Speed to market – Quickly deploy a robust, embeddable booking system without building from scratch.

Learn more

For an in-depth look at Hero Health’s online booking capabilities, visit our feature page. To learn how to build a booking link on our API, read our walkthrough guide.

Next steps

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