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Hero Health Public API (1.0.0)

The Hero Health Public API enables healthtech partners to integrate with NHS GP practices connected to EMIS Web and TPP SystmOne.

Key capabilities

  • Patient messaging — Send SMS, email, and NHS App messages on behalf of a practice
  • Appointment booking — List available slots, create reservations, and confirm bookings
  • Patient management — Register and look up patients via PDS (Personal Demographics Service)
  • Webhooks — Subscribe to events such as appointment confirmations and write-to-record outcomes
  • Booking & form links — Generate sharable links for patient self-service flows
  • Elements — Generate access tokens for embedding pre-built Hero UI components

Authentication

All endpoints require an x-api-key and x-practice-group-id header. API keys are scoped to specific functionality (messaging, booking, booking links). Contact Hero support to request your key.

Rate limits

Rate limits are defined in your Partner agreement. If you exceed your limit you will receive a 429 Too Many Requests response.

Download OpenAPI description
Download API docs
Languages
Servers
Mock server
https://developer.herohealth.net/_mock/apis/public-api/openapi/
Staging
https://api.staging.htech.app/
Production
https://api.herohealth.net/

Practice Group

Manage practice group settings, access tokens, and configuration. Use the access token endpoint to generate short-lived JWTs for Hero Elements.

Operations

Patients

Register, search, and manage patient records. Supports PDS (Personal Demographics Service) lookups to trace patients against the NHS Spine.

Operations

Messages

Send SMS, email, NHS App, and Hero-only messages to patients. Supports write-to-record to persist messages in the patient's EHR.

Operations

Booking

Create appointment reservations, confirm bookings, cancel, and reschedule. Query available slots filtered by location, practitioner, and appointment type.

Operations

Episode

Manage clinical episodes — containers for related patient interactions and messages.

Operations

Update an episode

Request

Updates an episode using the provided parameters.

Security
apiKeyAuth and practiceGroupId
Path
idstringrequired
Bodyapplication/jsonrequired
statusstring
Enum"open""closed""in_progress"
prioritystring
Enum"lowest""low""medium""high""highest"
assigneesArray of objects
curl -i -X PATCH \
  'https://developer.herohealth.net/_mock/apis/public-api/openapi/v1/episodes/{id}' \
  -H 'Content-Type: application/json' \
  -H 'x-api-key: YOUR_API_KEY_HERE' \
  -H 'x-practice-group-id: YOUR_API_KEY_HERE' \
  -d '{
    "status": "open",
    "priority": "lowest",
    "assignees": [
      {
        "type": "Admin",
        "id": "string",
        "name": "string"
      }
    ]
  }'

Responses

Ok

Bodyapplication/json
idstring^\d+$required
Response
application/json
{
  "id": "string"
}

Create a note

Request

Create a note for an episode in inbox.

Security
apiKeyAuth and practiceGroupId
Bodyapplication/jsonrequired
episode_idstring^\d+$required
descriptionstringnon-emptyrequired

The content of the note to add to the episode.

Example: "Patient reported improved symptoms today."
curl -i -X POST \
  https://developer.herohealth.net/_mock/apis/public-api/openapi/v1/notes \
  -H 'Content-Type: application/json' \
  -H 'x-api-key: YOUR_API_KEY_HERE' \
  -H 'x-practice-group-id: YOUR_API_KEY_HERE' \
  -d '{
    "episode_id": "string",
    "description": "Patient reported improved symptoms today."
  }'

Responses

Note created successfully

Bodyapplication/json
idnumberrequired
descriptionstringrequired
adminobjectrequired
admin.​idnumberrequired
admin.​first_namestringrequired
admin.​last_namestringrequired
admin.​full_namestringrequired
practice_group_idnumberrequired
archived_atstring or nullrequired
created_atstringrequired
updated_atstringrequired
Response
application/json
{
  "id": 0,
  "description": "string",
  "admin": {
    "id": 0,
    "first_name": "string",
    "last_name": "string",
    "full_name": "string"
  },
  "practice_group_id": 0,
  "archived_at": "string",
  "created_at": "string",
  "updated_at": "string"
}

List Episodes (v2)

Request

Retrieves a list of all episodes for a practice group.

Security
apiKeyAuth and practiceGroupId
Query
page_indexinteger
page_sizeinteger
assignee_id[]Array of strings
assignee_type[]Array of strings
Items Enum"Admin""AdminTeam""Unassigned"
status[]Array of strings
Items Enum"open""closed""in_progress"
priority[]Array of strings
Items Enum"lowest""low""medium""high""highest"
order_by[]Array of strings
Items Enum"created_at""priority"
order_descending[]Array of strings
curl -i -X GET \
  'https://developer.herohealth.net/_mock/apis/public-api/openapi/v2/episodes?page_index=0&page_size=0&assignee_id%5B%5D=string&assignee_type%5B%5D=Admin&status%5B%5D=open&priority%5B%5D=lowest&order_by%5B%5D=created_at&order_descending%5B%5D=string' \
  -H 'x-api-key: YOUR_API_KEY_HERE' \
  -H 'x-practice-group-id: YOUR_API_KEY_HERE'

Responses

Ok

Bodyapplication/json
countnumberrequired
dataArray of objectsrequired
data[].​idstring^\d+$required
data[].​statusstringrequired
Enum"open""closed""in_progress"
data[].​prioritystringrequired
Enum"lowest""low""medium""high""highest"
data[].​assigneesArray of objects
Default []
data[].​tasksArray of objects
Default []
data[].​patientobject or nullrequired
data[].​patient.​idstring or null^\d+$
data[].​patient.​uidstring or null
data[].​patient.​titlestring or null
data[].​patient.​first_namestring or null
data[].​patient.​last_namestring or null
data[].​patient.​full_namestringrequired
data[].​categorystring or nullrequired
data[].​labelstring or nullrequired
data[].​descriptionstring or nullrequired
data[].​created_atstringrequired
data[].​updated_atstringrequired
Response
application/json
{
  "count": 0,
  "data": [
    { … }
  ]
}

Care Navigation

Manage care navigation pathways and patient submissions for triage workflows.

Operations

Prescription

Create and manage prescriptions.

Operations

Prescriptions

List and manage prescriptions.

Operations

WriteToRecord

Check the status of write-to-record operations for messages sent to the EHR.

Operations

Admin

Manage admin users, signatures, and preferences within a practice group.

Operations

ApiKey

List and manage API keys for your practice group.

Operations

Task

Manage tasks assigned to admin users.

Operations

Partner

Retrieve partner information and integrations.

Operations

Partners

Retrieve partner information and integrations.

Operations

Form

List and retrieve forms (questionnaires) configured for a practice group.

Operations

Form Response

Create, retrieve, and update form responses submitted by patients.

Operations

Subscriptions

Manage notification subscriptions and subscribers.

Operations

Webhooks

Subscribe to Hero events (e.g. appointment confirmations, write-to-record outcomes) and receive real-time notifications via HTTP callbacks.

Operations

Invoicing

Manage invoicing customers, products, coupons, and membership schemes.

Operations

Utilities

Utility endpoints for address lookup and SNOMED code validation.

Operations

Booking - HCA

Specialist booking endpoints for HCA (Healthcare Assistant) diary consultants and appointments.

Operations